gPlex® Call Center solution allows easy deployment and expansion. Agents can be located remotely at multiple locations while the core server placed at the central office. The system is scalable from single E1 to multiple E1s that can support more than 120 concurrent calls in a single platform.
Feature Highlights:
• Automatic Call Distribution (ACD)
• CTI with E1, T1, PSTN, & IP
• Support SS7 Signaling
• Screen Popup
• Find Last Agent
• Voice Logger
• Caller Priority
• Flexible IVR
• Time based IVR
• Agent on Multiple Skills
• IP based Soft-Phone
• Interactive Dashboard
• Skill based CDR
• Remote/Network Data Backup
• Historical usage graph on Channel
For more information about gPlex call center, please visit: www.gplex.com
FEATURES
MAJOR FEATURES
* Automatic Call Distribution (ACD)
* CTI with E1, T1, PSTN, & IP
* Screen popup
* Find last agent
* Voice logger
* Caller priority
* Flexible IVR
* Agent on multiple services
* Support SS7 signaling
* IP based soft-phone
* Interactive Dashboard
* Auto Dialer
Supervisory Features :
* Monitor queue, running calls, and agents.
* Call taping & voice logging.
* Talk to agents.
* Access to CDR and voice log.
* Access to Dashboard.
* Real time statistics.
* View reports.
Administrative Features :
* Manage agent accounts.
* Manage agent groups.
* Create/edit multiple services.
* Create/edit DID or Short-code.
* Create/edit IVR menu.
* Queue management.
* Monitor queue, running calls, and agents.
* Real time statistics.
* View reports.
Agent Features :
* Agent authentication.
* Agent in multiple groups.
* Call answer, call hold, and call transfer.
* Talk to agent/supervisor.
* Voice logging.
* Screen popup.
* Mini Dashboard.
* Notify call priority.
* Notify service name.
* Notify hold time in queue.
* Notify, if last agent calls.
Reports :
* Call detail record (CDR).
* Report on agent performance.
* Call report by service.
* Peak-off peak load report.
* Agent working hours.
For more information about gPlex call center, please visit: www.gplex.com
